Vocabulary
9 key words for this lesson
OVEREXTENDED
Trying to do too much; stretched beyond your limits.
I feel overextended when I say yes to everything.
GROUNDED
Emotionally stable, calm and sensible.
Deep breathing helps me stay grounded.
HEIGHTENED
Increased or intensified, often of emotions.
My stress levels are heightened around deadlines.
RESILIENT
Able to recover quickly from difficulties.
Small daily habits make me more resilient.
DETRIMENTAL
Harmful or damaging.
Ignoring stress can be detrimental in the long run.
REGULATE
To manage or control something, such as emotions.
I've learned to regulate my reactions.
DECOMPRESS
To relax and release built-up tension.
I decompress with short breaks during the day.
INTERNALIZE
To keep feelings inside instead of expressing them.
I tend to internalize stress unless I talk to someone.
COGNITIVE OVERLOAD
When your mind has too much information to process.
Multitasking gives me cognitive overload.
Phrases
6 phrases and their meanings
I try to regulate my emotional response.
You work on controlling how you react to stress.
"When a client is rude, I try to regulate my emotional response before replying."
I break overwhelming moments into manageable parts.
You divide big stressors into smaller steps.
"A huge project paralyses me, so I break it into manageable parts."
I set boundaries to protect my energy.
You limit demands on your time and attention.
"I don't answer emails after seven. I set boundaries to protect my energy."
I check in with myself throughout the day.
You monitor your mood and mental state.
"I check in with myself at lunch: am I tense, tired, hungry?"
I focus on what I can control and let go of what I can't.
You shift attention away from what is beyond your influence.
"I can't control the traffic, so I focus on what I can control."
What works for me may not work for everyone.
Acknowledge that coping strategies differ.
"Meditation helps me, but what works for me may not work for everyone."
In Action
Hear how these phrases sound in real B2B situations
“This hedge makes you sound thoughtful rather than prescriptive — useful when discussing personal topics.”
Register
Understand when and how to use each phrase — formal, neutral, or informal
Videos
Watch these terms used in context
Dialogue
Read the dialogue and hover the blue words for definitions
Maria
KiraYou've seemed remarkably calm this quarter, Kira. How do you manage stress in your everyday life?
It's been a learning curve. Last year I was completely overextended — I said yes to everything.
I'm in that phase now. I tend to internalize it all until it explodes.
That can be detrimental in the long run. What helped me was setting boundaries to protect my energy. No meetings before ten, no emails after seven.
And when things get chaotic? My stress feels so heightened around deadlines.
I stop multitasking — it gives me cognitive overload. I break the task into manageable parts and take short walks to decompress.
That sounds very grounded. I should check in with myself more often.
It does make you more resilient. But what works for me may not work for everyone — experiment and see.
Exercises
Complete all three exercises to see your final score
Matching
Click a word, then click its correct definition.
Click a word on the left, then its definition on the right.
Words
Definitions
Fill in the Blank
Drag the correct words from the word bank to complete each sentence.
Sentence 1
I feel— — —when I say yes to everything.
Sentence 2
Deep breathing helps me stay— — —.
Sentence 3
Ignoring stress can be— — —in the long run.
Sentence 4
I set— — —to protect my energy.
Sentence 5
I try to— — —my emotional response.
Sentence 6
Multitasking gives me cognitive— — —.
Tip: Think about the meaning of each word and what makes sense in the sentence.
Multiple Choice
Choose the best answer for each question about the dialogue.
1.What does "resilient" mean?
2.Which word means "to keep feelings inside"?
3.What is a "boundary" in this context?
4.Why say "What works for me may not work for everyone"?
5.In the dialogue, what boundary does Kira set?
6.Why does Kira avoid multitasking?