Vocabulary
8 key words for this lesson
BROWSE
To look at things without planning to buy right away.
I like to browse before I decide.
AFFORDABLE
Not too expensive; you can pay for it.
I'm looking for an affordable winter jacket.
EXCHANGE
To return something and get a different item instead.
Can I exchange this for a larger size?
REFUND
Money given back when you return something.
Not every store gives refunds.
PRICE TAG
A label that shows how much something costs.
There's no price tag on this shirt.
QUALITY
How good something is and how long it will last.
These boots are good quality.
STOCK
The items a shop has available to sell.
We don't have that colour in stock.
RECEIPT
The paper that proves you paid.
Keep your receipt in case you need to return it.
Phrases
7 phrases and their meanings
SHOP AROUND
To compare different shops to find the best price.
She always shops around before buying.
I'm just browsing, thank you.
Politely tell the assistant you don't need help yet.
"Can I help you?" → "I'm just browsing, thank you."
Do you have anything more affordable in this style?
Ask for a cheaper option.
"I love this style. Do you have anything more affordable?"
What's your exchange policy?
Ask about the rules for exchanging items.
"It's a gift. What's your exchange policy?"
Can I get a refund if it doesn't fit?
Ask if you can get your money back.
"Can I get a refund if it doesn't fit, or only store credit?"
I couldn't find the price tag. Could you check the price?
Ask for a price when the label is missing.
"I couldn't find the price tag on this bag. Could you check?"
Is this in stock in a larger size?
Ask about availability.
"Is this in stock in a size 42?"
In Action
Hear how these phrases sound in real B2B situations
“EXCHANGE = swap for another item. REFUND = money back. STORE CREDIT = a voucher to spend in the same shop.”
Register
Understand when and how to use each phrase — formal, neutral, or informal
Videos
Watch these terms used in context
Dialogue
Read the dialogue and hover the blue words for definitions
TimGood afternoon! How can I help you today?
Thanks, I'm just browseing for now. I'm shopping around for a winter coat.
Sure. Let me know if you need anything.
Actually — I couldn't find the price tag on this grey coat. Could you check the price?
It's 220 dollars. It's excellent quality — pure wool.
It's lovely, but do you have anything more affordable in this style? Under 150 if possible.
This one is 140, similar style, wool blend. I'm afraid we only have a medium in stock.
I'll take the medium. What's your exchange policy if it doesn't fit?
You can exchange within 30 days with the receipt, or get a full refund within 14 days.
Exercises
Complete all three exercises to see your final score
Matching
Click a word, then click its correct definition.
Click a word on the left, then its definition on the right.
Words
Definitions
Fill in the Blank
Drag the correct words from the word bank to complete each sentence.
Sentence 1
I'm just— — —, thank you.
Sentence 2
Do you have anything more— — —in this style?
Sentence 3
What's your exchange— — —?
Sentence 4
Can I get a— — —if it doesn't fit?
Sentence 5
We don't have that colour in— — —.
Sentence 6
She always shops— — —before buying.
Tip: Think about the meaning of each word and what makes sense in the sentence.
Multiple Choice
Choose the best answer for each question about the dialogue.
1.What is the difference between an exchange and a refund?
2.Which phrase means you don't need help yet?
3.What does "in stock" mean?
4.In the dialogue, how much is the coat Tim buys?
5.How long can Tim get a full refund?